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Warranty

 

INFLATABLE BOARD WARRANTY

Paddleboard Direct is proud to offer a 2 Year Warranty on all Cruiser SUP and BIC Inflatable boards sold in mainland North America. This warranty is our commitment that your board will be free of defects in both materials and workmanship for a period of 24 months from the date of purchase.

This warranty covers only the original retail customer when the product is purchased from Paddleboard Direct, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

COMPOSITE BOARD WARRANTY

Paddleboard Direct is proud to offer a 1 Year Warranty on all composite (non-inflatable) boards sold in mainland North America. This warranty is our commitment that your board will be free of defects in both materials and workmanship for a period of 12 months from the date of purchase.

Two Year Warranty on Cruiser SUP Fusion, Bliss and Yoga Mat sold after June 9, 2017, Cruiser SUP Performer and Dura-Maxx sold after Nov. 1, 2017. 

This warranty covers only the original retail customer when the product is purchased from Paddleboard Direct, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

PADDLE WARRANTY Warranty Badge

Paddleboard Direct is proud to offer a 1 Year Warranty on all paddles sold in mainland North America. This warranty is our commitment that your board will be free of defects in both materials and workmanship for a period of 12 months from the date of purchase. Warranty for paddles sold outside the US mainland is 60 days from date of purchase

This warranty covers only the original retail customer when the product is purchased from Paddleboard Direct, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

ACCESSORY WARRANTY

Paddleboard Direct is proud to offer a 60 Day Warranty on all accessories (board bags, carriers, rack pads, etc) sold in mainland North America. This warranty is our commitment that your accessory will be free of defects in both materials and workmanship for a period of 60 days from the date of purchase.

This warranty covers only the original retail customer when the product is purchased from Paddleboard Direct, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

EXCLUDED FROM COVERAGE

Reasons for exclusion from warranty may include (but are not limited to):

  • Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
  • Previous repairs
  • Broken boards
  • Boards with signs of improper care or handling
  • Incidental damage
  • Unreasonable use

EXCESSIVE HEAT WARNING

Warning Labels

Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat.

Excessive exposure to the sun and/ or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :

  • Distorted in size and/or quality.
  • Unstuck from the board.
  • Significant fading of color.

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL Paddleboard Direct BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAM- AGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY. Including, without limitation, loss to property other than this product, loss of use of said product, or other property or economic losses. Paddleboard Direct shall not be liable for contribution or indemnification, whatever the cause.

Paddleboard Direct WARRANTY PROCEDURE

All warranty claims should be referred to the original point of purchase of the product, and include a description of the problem, photos, serial number (where applicable), and proof of purchase including the date. Paddleboard Direct will at its sole discretion decide whether the claim is acceptable and if accepted, whether the product will be repaired or replaced. Customer responsible for shipping cost of waranty replacement.

If you have any questions or require further information about your product, warranty, or on how to contact your local dealer, distributor or Paddleboard Direct, please contact us via www.paddleboarddirect.com