We're Here to Help - Before and After Your Purchase!
If uncertain about any of our Billing/Shipping Terms, please do not hesitate to contact us by e-mail or call 888-291-9905
Customer Satisfaction Guarantee
We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for your needs and after your purchase to ensure you have the proper set up of your equipment.
In the event you are not completely satisfied, you may return your purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your purchase for complete refund (LESS OUR COST OF SHIPPING).
In the event of shipping damage, waybill must have proper notes per accepted shipping instructions. If you cancel your order after we ship to you or you refuse (all or a portion of the shipment), you are responsible for any shipping costs we incur related to the shipment. There may be a restocking charge (at our discretion).
Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).
15 DAY Price Guarantee
Take advantage of the Best Selection and Sale Prices Now!
We guarantee the price of your purchase for 15 days. In the event that our web-price has been reduced during that period, upon request we will issue an eGift Card in-store credit to make up the difference in price. (Does not apply to free, bonus, promotional items or gift with purchase items
All returns of new and unused products in original packing material, must be made within 15 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Products returned to us without Return Authorization number will be refused and returned to customer. Paddleboard Direct is not responsible for proper fit of board bags or apparel items.
The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty.
Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).
Excessive Heat Warning
Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :
- Distorted in size and/or quality.
- Unstuck from the board.
- Significant fading of color.
These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.