Free Shipping* & Paddle
No Sales Tax In Most States

Terms

We're Here to Help - Before and After Your Purchase!

Have Questions? Please do not hesitate to contact us by email or call 888-291-9905

We guarantee the price of your purchase for 30 days from invoice date. In the event that our web-price has been reduced during that period, upon request we will issue a refund for the difference in price. (Does not apply to free, bonus, promotional items or gift with purchase items)

 

Free Shipping* of Composite (Non-Inflatable Boards)

In stock Composite (non-inflatable) Stand Up Paddle Boards ship via freight carrier /transport truck in U.S. mainland noted with Free Shipping*

Free Shipping* applies to most, but not all zip codes in the mainland US. Some areas are considered "non-direct" points such as barrier islands (examples include, but not limited to Nantucket, Martha's Vineyard, the Florida Keys) and additional shipping costs may apply. Other examples included remote locations that our carrier does not service on a regular basis, as well as points that are a substantial distance from the warehouse that has your item in stock and shipping from (i.e. order shipping to the west coast, from our eastern location).  Occasionally, addresses located in densely populated city cores may see additional shipping.

If there is any additional shipping charge, we request your authorization by e-mail, prior to charging your credit card.

All deliveries are via ground service, Monday to Friday between 9am - 5pm. Adult signature is required. Residential deliveries are done by appointment, arranged with our freight carrier. Please Click Here for full details.

An email with your invoice and complete receiving instructions for your review and acceptance will follow after you place your order. If placed between 9:30 and 5PM EST, Monday to Friday that will come within 60mins of your order. If after hours it will come at the start of the next business day. Orders placed over weekends will receive that by 10:30am EST Monday. Please note this email outlines our complete receiving instructions, and must be replied per the instructions before shipping.

Please note we do not ship to HI, AK, or PR. Composite boards cannot be shipped to PO Boxes, as well as APO or FPO addresses.

All pricing is in USD, for delivery within the US. For Canadian customers, please contact us at 888-291-9905 for Canadian dollar pricing based on current exchange/import rates. All Canadian orders will be shipped from our Canadian location.

Express shipment options are available - however, please contact us at info@paddleboarddirect.com or 888-291-9905. To give faster options, we will require your zip code as well as what you are wanting to order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. It is your responsibility to inform our staff when ordering of any special requirements in terms of delivery timing

Most in-stock orders leave our warehouse within 1 to 2 business days (after paid and finalized by our staff). Please contact us if you have questions regarding transit times. All shipments are via ground service unless upgraded otherwise

 

Free Shipping* of Inflatable Boards
Inflatable boards ship by FedEx Ground service with adult signature required at delivery.

Please note we are not able to ship to:
HI, PR, AK, PO Boxes, as well as APO/FPO addresses

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.


Shipping of Paddles and Accessories (excluding board bags)

All Paddle and accessory orders, that are not accompanied by a composite or inflatable board, ship via FedEx Ground and do not require signature

Free shipping on purchases over $299 that ship complete in single box from our warehouse unless otherwise noted (ie board bags excluded).

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

 

Board Bags

Board bags receive free shipping only when shipped with a board order.

Due to the larger dimensions size of the shipping boxes containing board bags, $45 applies to board bags shipments.

All board bag ship via FedEx Ground and do not require signature

In the event your order is over $299, and contains a board bag, shipping of $45 still applies. Free shipping only applies to board bags when shipped with a composite board.

Paddleboard Direct is not responsible for the fit of board bags purchased for non-Paddleboard Direct boards.

 

Ordering and Billing

Your credit card is Pre-Authorized for the amount of the order you submit on-line. We do not validate the Pre-Authorization until you approve your final invoice and receiving terms (sent separately by our Sales and customer service manager). Prior to charging your credit card for any amounts additional to the on-line order total, you will receive an invoice (as opposed to order confirmation) requesting approval of any additional shipping charges. Please contact us before ordering if you require clarification on the free shipping offer.

An email with your invoice and complete receiving instructions for your review and acceptance will follow after you place your order. If placed between 9:30 and 5PM EST, Monday to Friday that will come within 60mins of your order. If after hours it will come at the start of the next business day. Orders placed over weekends will receive that by 10:30am EST Monday. Please note this email outlines our complete receiving instructions, and must be replied per the instructions before shipping.

 

Customer Satisfaction Guarantee:

We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for you.

In the event you are not completely satisfied, you may return your purchase for in-store credit, exchange or refund. Full Details

 

Returns

All returns of new and unused products in original packing material, must be made within 30 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Full Details

Paddleboard Direct is not responsible for proper fit of board bags or apparel items.

 

Currency, taxes and method of payment

All prices based in U.S. dollars.

Visa, MasterCard, and Discover credit card charges will be in U.S. dollars.

Shipping from zip code 13088.

Credit Card statement will show either Paddleboard Direct or Paddleboard Direct USD

Canadian customers - please see below section for Canadian Orders

International Customers/International shipments - please see below section International Orders


Stock, Availability, and Website Accuracy

We will send you a personal e-mail to confirm stock availability if we are out of stock, delayed or recommend a substitution.

All products are subject to availability and we are not responsible for web-site inaccuracies regarding stock availability.

Product specifications subject to change without notice.

Programs, pricing and TERMS subject to change without notice

 

Canadian Orders

Currently, all pricing is in US Dollars, for delivery to the US. Please contact us for Canadian Dollar pricing based on current exchange rates. All Canadian dollar orders would ship from our Canadian warehouse. Please note we do not ship from the US, to Canada directly.

 

International Orders (Outside of Mainland US and Canada)

An order is considered International if:

- the billing address of the credit card is outside the US or Canada

- the shipment will be shipped to a freight forwarder, 3rd party receiver, or other similar address for re-shipment/re-transport outside of the US

- any shipment being sent to a 3rd party receiver (i.e. freight receiving service, consolidation service) where they will accept the shipment on your behalf.

- the shipping address that we are sending the order to is outside of the mainland US or Canada (i.e. Alaska, HI)

 

We accept these orders under the following conditions:

- Payment of funds by wire, which we will supply via email
- Customer arranges shipping from a U.S. mainland address. Our shipping terms to US addresses apply.


Warranty

For Complete Details, please visit out warranty section at:


Excessive Heat Warning

Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :

- Distorted in size and/or quality.
- Unstuck from the board.
- Significant fading of color.

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.


Contact Details

Paddleboard Direct East
Liverpool, NY 13088

Paddleboard Direct Canada
Kingston, Ontario K7P 2R9

E-Mail - info@info@paddleboarddirect.com

Phone - 888-291-9905